SAM™ LED Status Codes

When your Septic-Field Alert Monitor™ is in Listening Mode, it is waiting for your input to connect to Wi-Fi. Your Septic-Field Alert Monitor™ needs to be in Listening Mode in order to begin connecting with the Mobile App. To put your Septic-Field Alert Monitor™ in Listening Mode, hold the SETUP button for three seconds, until the RGB LED begins blinking blue. 

If your Septic-Field Alert Monitor™ is blinking green,  it is trying to connect to WI-FI. Having problems connecting? Move router closer or remove as many obstacles from the line of site to the Septic-Field Alert Monitor™. Try re-entering the password.

When the Septic-Field Alert Monitor™ is in the process of connecting to the cloud, it will rapidly blink cyan.  You often see this mode when you first connect your Septic-Field Alert Monitor™ to a network, after it has just blinked green. Having problems connecting? Move router closer or remove as many obstacles from the line of site to the Septic-Field Alert Monitor™.

To erase the stored Wi-Fi networks on your Septic-Field Alert Monitor™, hold the SETUP button blinks dark blue, then continue to hold it down for about ten seconds longer, until the RGB LED blinks blue rapidly, then release.

If the Septic-Field Alert Monitor™ is on but not connected to a network, it will be blinking blue.  Note that this will be dark blue and not cyan.

Is your Septic-Field Alert Monitor™ blinking red? OH NO! A pattern of more than 10 red blinks is caused by the Septic-Field Alert Monitor™ firmware crashing. The pattern is 3 short blinks, 3 long blinks, 3 short blinks (SOS pattern), followed by a number of blinks that depend on the error, then the SOS pattern again.

Factory reset is not available on the Septic-Field Alert Monitor™. Contact us to get an RMA and have the unit sent in for repair.

Blinking red indicates various errors. While connecting to the Cloud, the RGB LED will be blinking cyan followed by:

• 1 orange blink: Decryption error.
• 2 orange blinks: Could not reach the internet.
• 3 orange blinks: Connected to the internet, but could not reach the Cloud. This sometimes is seen as yellow or red and indicates bad server keys.
• 1 magenta blink: Authentication error.
• 1 red blink: Generic handshake error. The device could have the wrong keys or has just encountered a generic error in the handshake process.

Solid colors are not a good sign. In all cases, solid colors are the side effect of a failure. If code crashes or infinitely loops with interrupts disabled, it's possible that the LED animation will stop. The color of the LED is the color of it's last state before the failure. For example, it could be solid cyan if it was previously blinking cyan, or solid red if it was trying to output an SOS pattern.

If your Septic-Field Alert Monitor™is blinking green,  it is trying to connect to Wi-Fi. 

If you are unable to get past blinking green, here are a few known working situations that the Septic-Field Alert Monitor™ is not compatible with:

• If you are using a corporate or school network that uses WPA2 Enterprise, you will need to follow special setup instructions. If you require both a username and a password, or see a mention of 802.1(x), or RADIUS you're using WPA2 Enterprise.
• If you are using a network that takes you to a web page where you need to either sign in or agree to terms and service when you first connect, using the Septic-Field Alert Monitor™  directly will be difficult or impossible. This is the case in some hotels and public Wi-Fi networks and is often referred to as Captive Portal.
• If your Wi-Fi network uses 5 GHz only, instead of the more common 2.4 GHz, the Septic-Field Alert Monitor™cannot be used. The Wi-Fi radio is only compatible with 2.4 GHz networks.
• If your Wi-Fi network uses 802.11n only mode (does not support 802.11b, 802.11g, or a combination of b, g, and n), it's not currently possible to connect the Septic-Field Alert Monitor™ to the network if the device is running Device OS 0.7.0 or later.

For home users:

• If your router uses WEP encryption, you should upgrade your router to something more secure. However it may be possible to connect your Septic-Field Alert Monitor™  with some difficulty by following the WEP configuration instructions.

And the less common situations:

• If you get fast blinking green, it is possible that your network has run out of DHCP IP addresses.
• If your Wi-Fi network does not support DHCP, and only uses static IP addresses, it is possible, though somewhat difficult, to set up the Septic-Field Alert Monitor™. 
• If the Wi-Fi network restricts access to known device Ethernet MAC addresses, you'll need to determine the MAC address and manually add it to your router.

If your Septic-Field Alert Monitor™ is blinking magenta (red and blue at the same time), it is currently loading an app or updating its firmware. This state is triggered by a firmware update or by flashing code from the cloud. You might see this mode when you connect your Septic-Field Alert Monitor™ to the cloud for the first time. NOTE: if you enter this mode by holding SETUP on boot, blinking magenta indicates that letting go of the SETUP button will enter safe mode to connect to the cloud and not run application firmware.